We coordinate with some of the most reliable and fast shipping network companies in UK. Our delivery service providers includes DPD, TNT, DHL, they operate 24/7 and cover UK Mainland. Items purchased from in stock can be delivered to UK Mainland between 3 to 5 working days. Please contact us for details ( +44 (0) 1279 412618 ). We do ship also custom orders based on * Order To make * Or * Products not in Stock * in between 4 to 8 weeks...We are dedicated to keep all our customers informed about the progress of their orders and delivery status. The product purchased will be delivered to the address provided in your order form..Please include your full postal address and contact number for prompt and quick delivery.The weight and cost delivery of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In order to help us acheive a quick and prompt delivery to your premises, please provide your full address including your post code area and contact Number.
Shipping Zones and Delivery Lead Time : We Deliver to UK and none UK Mainland ONLY.
All deliveries to UK mainland are estimated between 3 to 5 working working days..
Deliveries to Ireland, Isle of Man and none UK Mainland can take up to 6 Working days.
1/ Large Items Delivery and Small Parcels :
We ship large items with TNT which is one of the most fast and relaible shipping companies in UK and Europe and the shipping cost is at a very competitive rate. For smaller items and parcels such as our designer lights, Clocks and some of our furniture peices, we coordinate our deliveries with DHL for UK home land deliveries and the courier company DPD for all European countries. Delivery lead time is between 3 to 5 business Days.
2/ Pallet Delivery : Kerbside Delivery OnlyLarge Items or Large Orders are sent by pallet courier as they provide extra safety for the load, and they are delivered to the Kerbside of the property. Please note that the drivers are a third party and not our employees, they are not insured to carry goods inside a property. Items such as the Marble Tulip table 170cm and 199cm are a quite heavy and will need at least 2 man to carry safely inside the property. please arrange for assistance.
We operate all our pallet delivery with the Fortec shipping company for all destinations. Shipping cost are included within each product page on the shopping cart and we do provide s fast and low cost delivery service. Courier drivers usually call on the day before delivery to arrange for a suitable time. Please be prepared for your delivery on the agreed date as the drivers can not guarantee an exact hourly timed delivery because of the unpredictable traffic and weather conditions.
All our customers are entitled to return unused items,but you must notify us by phone or email within 24 hours of receipt, please note that we do not offer a free returns service, we do not refund postage fees or the original delivery charges, All return items should be insurred against carrier damage by recorded delivery, must return to us in the same condition we send it including the original packaging. It is the customer responsability to check the good when arrived and refuse any damaged items, customers must sign on the driver delivery note * Item damaged*..
Refund Policy :
Please refer to our terms and conditions page. As a general role, we do refund all damaged or faulty products, we issue a full refund in 24 hours after aproval.
There are restrictions regarding the delivery of some of our fragile products such as our designer Glass Coffee Table. Please also note that some of our products are very heavy specially the Large Marble Tulip Tables and we do recommende at least 3 people to lift and move the load safely..Customers bear responsability for any damage happened during assembling, installing their items. We are only responsible in delivering the goods to our customers in perfect condition, once the delivery note signed by customers, we no longer responsible for any damages afterwards.
You can contact us for all your enquiries directly by phone, email or by the website contact form .
- Call us : 07572257709
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